Your travel and/or tour arrangements provided by Bella Aventura are subject to all the terms and conditions mentioned in this statement. Please read this entire statement as carefully as possible.
Bella Aventura designs custom-made itineraries upon request according to clients’ needs and wishes, travelling time, budget, and number of participants. Once clients agree with the final itinerary, Bella Aventura starts the reservation process with hotels, tour operators, transportation companies and other service providers. Bella Aventura always seeks to maintain the original itinerary, but due to availability it might occur that properties have to be replaced by similar ones. This especially applies during the peak-season months of December and January, and the Easter week. We recommend booking around 6 months in advance in order to guarantee your itineray of choice.
Bella Aventura is a certified and authorized tour operator. We make arrangements with hotels, tour operators, transportation companies, airlines, and other independent parties to provide you with the travel services you purchase. These parties are independent suppliers over whom we have no direct control. We are responsible to you for all services and accommodations offered which are under the direct control of Bella Aventura Costa Rica.
However, in the absence of negligence on our part we are not responsible for any claims, losses, damages, costs, or expenses arising out of injury, accident or death; damage or delay of baggage or other property; or delay, arising from (1) the act or omission of any party other than Bella Aventura or its employees; (2) mechanical breakdown, government actions, weather or other factors beyond our control; (3) failure to obtain documents, passports, visas and health certificates valid through the date of entry, when required, in which case a cancellation charge will be assessed; (4) failure to follow instructions including but not limited to check-in and check-out times and baggage handling; (5) cancellation or change for any reason in travel services offered; and (6) medical or health problems or physical disabilities.
Travelers choosing to participate in these vacation programs do so at their own risk. Bella Aventura is not to be held responsible for injuries, damage expenses and/or costs resulting from accidents or accidental death while participating in these vacation programs. Bella Aventura requires that all participants are covered by appropriated life, accident and medical insurance. We recommend that passengers insure their personal property against loss and theft.Travelers have been directed to read these disclaimers.
Usually, a deposit of 20% of the total cost must be paid in order to confirm your itinerary upon reservation. Due to the popularity of the destination(s), the small size of some boutique hotels and lodges, and during certain holiday periods, additional deposits and/or payments may be required to continue holding the confirmed space, if so, you will be notified accordingly.
The balance of the payment is due a minimum of 45 days before arrival. Deposits can be made by wire transfer to our US $ bank account in Costa Rica.
If you cancel your reservation, your right to a refund is limited. Cancellations must be received in written form within a minimum of 45 days prior to arrival. In such cases, your deposit will be refunded, minus a handling charge of US $ 100 per passenger and any other non-refundable deposit guarantees to hotels and other service providers. Any changes made to the itinerary by the passenger once the trip has commenced are the sole responsibility of the passenger. No refunds for unused services! If a reservation is canceled after depositing the balance of payment, that portion is refundable according to the following conditions:
Days prior to arrival Percentage of refund
Up to 45 days prior to departure: .......... US $100.00 pro Person
44 - 30 days prior to departure: .......... 10% of the tour price
29 – 22 days prior to departure: .......... 30% of the tour price
21 - 14 days prior to departure: .......... 50% of the tour price
13 - 07 days prior to departure: .......... 70% of the tour price
06 – 02 days prior to departure: .......... 90% of the tour price
1 day or non commencement: .......... 100% of the tour price
Bella Aventura Costa Rica S.A.
Tibás – San José
Ced. Juridica # 3-101-586329